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Help & Support
If something is happening to you—or you are worried about somebody else—use this hub to reach appropriate, verified support.
Are you or somebody else in immediate danger?
Contact emergency services now. Do not wait for a VideoVerse report or staff reply.
Free, confidential support 24 hours a day. For urgent mental-health help, call NHS 111 and select the mental-health option.
Open the official support websiteWhat kind of help do you need?
Mental health or emotional distress
Support for anxiety, depression, panic, overwhelming feelings or when you need somebody to listen.
Find verified support →Suicidal thoughts or self-harm
Immediate, confidential crisis support for you—or advice if you are worried about somebody else.
Find verified support →Domestic abuse or controlling behaviour
Specialist support for people experiencing threats, violence, coercion or control. Use Quick exit if you need to leave discreetly.
Find verified support →Sexual abuse or exploitation
Confidential specialist help following sexual violence, abuse, grooming or exploitation.
Find verified support →Child safety
Help for a child or young person who feels unsafe, and guidance for adults worried about a child.
Find verified support →Bullying, harassment or stalking
Find support and use VideoVerse reporting tools when behaviour occurs on the platform.
Find verified support →Addiction, alcohol or gambling
Confidential services for substance use, gambling and support for affected families.
Find verified support →Bereavement, loneliness or isolation
Talk to somebody about grief, loss, loneliness or feeling disconnected.
Find verified support →Housing or homelessness
Find local support if you are homeless, at risk of losing your home or do not feel safe where you live.
Find verified support →Financial hardship
Reach trusted services when money worries, debt or financial pressure are affecting your wellbeing.
Find verified support →LGBTQ+ support
Confidential and identity-affirming support for LGBTQ+ people, including young people and families.
Find verified support →Support for a friend or family member
Find guidance when you are concerned about somebody else's safety or wellbeing.
Find verified support →Wellbeing tools
Optional tools for a calmer moment. They are not treatment and should never delay urgent or professional help.
5–4–3–2–1 grounding
Take your time and notice:
- 5 things you can see
- 4 things you can feel
- 3 things you can hear
- 2 things you can smell
- 1 thing you can taste
Help a friend or viewer
- Take what they say seriously and listen without judgement.
- Ask whether they are in immediate danger.
- Encourage contact with a trained service and stay with them if it is safe.
- Contact emergency services if there is immediate danger.
- Do not promise secrecy when a child or somebody's life may be at risk.
Creator wellbeing
- Pause or end a live if you feel overwhelmed or unsafe.
- Use moderators, block tools and reporting rather than handling abuse alone.
- Never present yourself as a counsellor unless professionally authorised.
- Direct distressed viewers to this Help Hub and escalate immediate danger.
Something happened on VideoVerse
Preserve any messages or details you can safely keep, block the account if appropriate, and use the report option on the content, message, profile or livestream. An emergency should always go to emergency services first.